Requests from authorities

Send it to [email protected] from an official address, with:

• the issuing authority, its country and a contact person;
• the legal basis and your reference;
• exactly what it concerns: the links to the content, or the profile's address (pulsein.one/@name);
• for an order to act against content, why it's illegal; for a request for information, what information you need and why;
• whether the person concerned may be told, and for how long not, if the law allows you to ask that.

Please don't email us personal data you don't need to. We never send users' personal data by ordinary email: we agree a secure way to hand it over once we've verified the request.

• We check that the request is genuine and lawful, and record it with what we did and when.
• We tell the authority what effect we gave to it, without undue delay (Articles 9 and 10 of the EU Digital Services Act).
• We tell the person concerned about the order and what we did, unless the law or the order lets us wait.
• Content we act on because of an order goes through the same moderation tools as any other decision, and a statement of reasons is recorded for it.

We keep little. We don't log users' IP addresses, we don't keep location history (only the latest location someone shared through Pulse Out or nearby features, and the place a user saved with a contact as where they met), and we delete data on the schedule in our privacy policy.